Scam Notice May 2026
Hello all, We have been alerted to a new scam that is directly targeting you. Click Read More to learn more about the scam.
Incident Update: Tap-to-Pay Outage
Hello members, As you know we recently announced a service outage with all tap-to-pay services. After reviewing the tap-to-pay system with our payments processor, we determined that the tap-to-pay system is fully operational and functioning as intended. If you are still experiencing issues, please contact us as soon as possible. We are conducting research with[…]
Incident Notification: Tap-to-Pay Outage
Hello members,We are aware of an issue in which all tap-to-pay plastics and all mobile wallet products (Apple Pay, Samsung Pay, Google Pay) are not currently working. We have alerted our payment processor to the issue and we are currently investigating. At this time, your physical chip is not impacted. We apologize for the inconvenience[…]
1st Quarter 2026 Newsletter
Members, the next newsletter is out! Click Read More to read the newsletter.
Resolution of Credit Card Transaction History Issue
Hello members, As you know, we have been having an ongoing issue for some time with you being unable to view your credit card’s transaction and statement history. We are writing to you to announce that this issue has been fixed and that you can now view your credit card history through NexGen Online and[…]